How to Order Document Translation
To order a document translation, simply fill out the order form. Provide the following details: Your email address, Full name, U.S. mailing address, Clear and legible scans or photos of the documents for translation.
You can also contact us via dukedocument@gmail.com, or through other contact methods listed on our website.Original documents are not required for translation. A high-quality, fully legible scan or photograph is sufficient.
After submitting the form, we will verify if all the provided information is adequate. If additional details are needed, we will get in touch with you. If everything is in order, we will send you an invoice to your email. Once the invoice is paid, we will start working on your translation.
Document Translation Processing Times
We process translation requests within 2 hours during business hours. If you do not receive an invoice or hear from us within this period, or if you need urgent translation services, feel free to contact us.
Standard Service: Completion within 3 business days. Before finalizing the translation, we will send you a draft for verification of names, dates, and document numbers. Once confirmed, we will prepare the final version.
Urgent Service:
- Next business day delivery: +25% surcharge.
- Same-day service (if requested before noon): +50% surcharge.
- Same-day service (if requested between noon and 4 PM): +100% surcharge.
Please note: Urgent service availability depends on our current workload and order volume.
For documents exceeding 50 pages, processing times will be arranged on an individual basis.
How You Will Receive the Translated Document
The completed translation will be sent to you in PDF format by email as soon as it is ready. The electronic version can be used for submission to USCIS or other organizations that accept electronic documents. If you need a paper copy for submission to USCIS, EOIR, or other institutions, you can print the file yourself.
The original translation document will be mailed via USPS First Class Mail to the mailing address you provided in your order. You may also opt for Priority Mail for an additional $35. This ensures delivery within 3 days across the USA. A tracking number will be provided for you to monitor the shipment. For orders exceeding $150, Priority Mail shipping will be provided free of charge. Is the Document Translation Certified?
Yes. All translations performed by DukeDocument are certified. Our translations fully comply with U.S. legal requirements and are accepted by most official agencies, such as USCIS, EOIR, DMV, and others.
A certified translation means that after completing the translation, the translator includes a special statement declaring that the translation is true, accurate, and complete. The translator signs the certification and provides their contact details, including address, phone number, and email. The organization certifies the translation with its official seal.
Will the Translation Be Notarized?
In most cases, translations of documents used within the United States do not require notarization—only the translator’s signed certification is sufficient. Therefore, notarization services are generally unnecessary.
However, notarization may be required in some cases, for example, if the translation is to be presented at a consular office of a foreign country. In such instances, you should carefully review the consulate’s requirements, as some consular offices may not accept documents notarized by a U.S. notary or may require an apostille.
If you do need notarization, we can provide a notarized translation with the translator’s signature verified by a U.S. notary. This service costs an additional $10 per document.
If you also require an apostille, please contact us at dukedocument@gmail.com to request this service.
Will You Translate the Apostille if My Document Contains One?
Yes, we will translate the apostille. This is an additional paid service, with a fee of $10 for each apostille translation.
Is It Possible to Get an Additional Discount or Installment Plan?
Yes, and yes!
If your order is large and includes multiple documents, we can offer you an additional personalized discount. To arrange this, please contact us at dukedocument@gmail.com, provide details about the volume of documents you need translated, and we will consider offering a discount.
We also offer an installment payment option for orders exceeding $200. This interest-free installment plan splits the total cost into two payments, with the schedule and amounts agreed upon individually.
Additionally, you can use our payment service provider Square, which offers a payment deferral plan of up to 12 months.
In Which State Do You Provide Services?
We operate in all 50 states of the United States! Our processes are designed so that document translation is carried out entirely remotely, regardless of which state you are located in. The completed translation will be delivered to you electronically and also mailed in hard copy. Our translations are accepted throughout the United States.
Can You Translate Documents for Clients Outside the U.S.?
Yes, we can provide document translation services for clients located outside the United States. However, there are some specifics to consider.
We will need to discuss the translation requirements with you beforehand. Our translations are primarily intended for use within the U.S., and other countries may have specific translation requirements. In most cases, we recommend having your documents translated in the country where you plan to use them.
The scanned translation will be sent to you electronically. The original translation will be shipped via international delivery services. International shipping costs are charged separately and may be substantial.
Will the Translation Be Suitable for Submission to USCIS?
Yes. All translations we provide fully comply with the requirements of the U.S. Citizenship and Immigration Services (USCIS).
Moreover, if you are submitting your petition to USCIS electronically through your online account, the scanned copy of the translation we send to your email in PDF format will be sufficient.
If you are submitting your petition in paper form, you can print the file we send you and include it as a copy of the document.
The original translation will be mailed to you within a few days. While the original is rarely required, if USCIS requests it, you will need to present it during your USCIS interview or submit it in response to an RFE (Request for Evidence). Rest assured, you will receive the original translation by mail from us before USCIS requests it.
Will the Translation Be Suitable for Submission to Immigration Court (EOIR)?
Yes. All translations we provide fully comply with the requirements of the U.S. Immigration Court (EOIR).
You can submit a printed copy of the translated document (PDF file) that we will send to you immediately after the translation is completed.
The original translation does not need to be sent to EOIR. However, the court may request that you present the original during your next hearing. By that time, you will have already received the original translation by mail.
I Have Other Questions.
If you have any additional questions regarding document translations—feel free to contact us!
Write to us at dukedocument@gmail.com or reach out through other contact methods listed on the Contact Us page.
We will be happy to answer any questions you may have!